Every review answered, the risky ones by you
NexoFlow watches your Google Business listings, writes a reply in your voice within about half an hour, and posts the happy ones automatically while holding anything critical for you.
auto-replies at 4★ and above by default- everything lower waits for you
Review replies are the classic small job that never gets done. NexoFlow's answer is not “let the AI handle all of it” - it is to answer the easy majority instantly and put the two-star review in front of a human, with the draft already written.
How it works
Connect once, then it watches
Connect your listings
Link the Google Business locations you manage. Multi-location and multi-client setups are normal here, not an edge case.
Set your floor and your tone
Choose the star rating at or above which replies post on their own, and give a tone hint so replies sound like your business.
Approve what it holds back
Anything under your threshold is written and saved as a draft. You read it, adjust it, and post when you're ready.
Use cases
What this actually solves
The 40 five-star reviews you never thanked
Positive reviews get a warm, specific, on-brand reply within about half an hour, without anyone opening the Google dashboard.
The one-star that needs a human
Below your threshold nothing is posted. NexoFlow still writes a considered draft, so you're editing rather than starting cold.
Dozens of locations, one queue
Every connected listing is polled on a rotation, so a chain or an agency roster gets the same coverage as a single storefront.
Replies that sound like you
A per-connection tone hint steers the voice, so a dental practice and a barbershop don't get the same template.
Built for trust
Public replies, bounded deliberately
A reply to a Google review is public and permanent. Everything here is designed around that.
A star floor, defaulting to 4
Only reviews at or above your threshold are answered automatically. The default is 4★, so three stars and below reach you first.
Held back means drafted, not dropped
Below the floor, the reply is still written and stored as a draft awaiting your approval. Nothing is lost, nothing is posted.
Auto-reply is off until you enable it
Connecting a listing does not start posting. Auto-reply is an explicit switch per connection.
Fair rotation across locations
Listings are polled stalest-first, so the last location on the list gets the same attention as the first- never starved behind a cap.
Failures are recorded, not swallowed
If Google rejects a reply, the attempt is stored with the error so you can see what happened instead of wondering.
Dead listings stop retrying
When Google says a location no longer resolves, the connection is flagged for reconnection rather than retried every half hour forever.
Why we default the floor to four stars
A generated reply to a glowing review is low risk and high value. A generated reply to an angry one can make a bad situation worse, and it is exactly the case where a human should read the room. Four stars is where that line sits by default. You can move it- including to five, or low enough that everything is drafted and nothing posts- but you have to move it yourself.
Behaviour
What posts, and what waits
The star threshold is the only thing deciding which of these two a review lands in.
5★ reviewReplied in your tone, posted, logged
4★ reviewAt the default floor, so it posts too
tone hintPer-connection steer on how replies read
~30 minTypical time from new review to posted reply
3★ and belowDraft written, nothing posted
auto-reply offEverything drafts until you switch it on
failed postStored with Google's error for review
stale listingFlagged for reconnection instead of retried
FAQ
Common questions
Answer every review this week
Connect a Google Business listing, set your star floor, and let the drafts start arriving.