Privacy Policy

We collect information you provide directly (name, email, organization details), information generated by your use of NexoFlow (drafts, published content, scheduling activity, and usage metrics), and technical information (IP address, browser type, device identifiers) collected automatically when you use our services.

We do not collect your social media passwords. Channel connections use OAuth and we store only the access tokens needed to publish on your behalf.

We use your information to provide and improve the NexoFlow service, send transactional emails (account confirmation, billing receipts), communicate product updates if you have opted in, monitor and debug service reliability, and comply with legal obligations.

We do not sell your personal data to third parties. We do not use your content to train AI models.

We share data with service providers who help us operate NexoFlow (infrastructure, email delivery, payment processing). These providers are contractually bound to use your data only to perform services for us.

On nexoflow.ai we may also use analytics and audience-identification vendors (for example to measure site traffic or align outreach with organizations that have shown interest). Those vendors operate under their own privacy notices and the disclosures in Partner technologies and marketing communications below.

We may disclose information when required by law, to protect rights and safety, or in connection with a merger or acquisition (you will be notified before data is transferred to a new entity under different privacy terms).

We retain your account data for as long as your account is active. When you delete your account, your personal data is deleted within 30 days, except where retention is required by law or legitimate business purposes (e.g., billing records).

Published content sent to third-party channels (WordPress, social platforms) is not deleted from those platforms when you delete your NexoFlow account - you must manage deletion directly with each platform.

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data; object to or restrict certain processing; and data portability. To exercise these rights, contact us at [email protected].

If you are located in the European Economic Area, you have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

On nexoflow.ai we use cookies and similar technologies for essential site operation, analytics (for example through Google Tag Manager), product support chat, and partner technologies described below. Some partners use cookies or pixels for audience measurement and marketing-related purposes.

You can control many cookies through your browser settings. RB2B (our vendor for some visitor identification technologies) requires that we keep this policy aligned with those practices and provide the opt-out described in Partner technologies and marketing communications; we recommend reviewing that section if you use only this marketing site.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security reviews. No system is completely secure - if you discover a vulnerability, please report it responsibly to [email protected].

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by a prominent notice on the site before they take effect. The date at the top of this page reflects the most recent update.

Questions about this Privacy Policy? Contact us at [email protected]. We will respond within 10 business days.