Privacy Policy

1. Introduction

Welcome to NexoFlow LLC, doing business as NexoFlow ("NexoFlow," "we," "our," or "us"). These policies apply to our services available through nexoflow.ai, nexoflow.net, and related domains, applications, APIs, and integrations.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you use our platform, websites, applications, APIs, integrations, and related services (collectively, the "Services").

NexoFlow is an AI-powered marketing and creative platform designed to help businesses create, manage, publish, and optimize marketing content including but not limited to:

• social media content
• images
• videos
• graphics
• blog posts
• Google Business Profile posts
• captions
• marketing campaigns
• branded creative assets

By using the Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide, including:

• name
• email address
• phone number
• company/business name
• billing information
• payment information
• login credentials
• account profile information
• uploaded media files
• logos and branding assets
• marketing materials
• business descriptions
• social media account connections
• Google Business Profile connections
• website URLs
• prompts and instructions
• communications with us

2.2 Uploaded Content

You may upload or connect content including:

• images
• videos
• logos
• PDFs
• text documents
• social media assets
• website assets
• audio files
• marketing materials
• business-related media

You retain ownership of your uploaded content subject to the licenses granted in this Policy and our Terms.

2.3 Automatically Collected Information

We may automatically collect:

• IP address
• browser type
• device information
• operating system
• usage analytics
• session information
• referral URLs
• engagement data
• platform usage behavior
• clickstream data
• API request logs
• performance metrics
• generated content interactions

2.4 Third-Party Integrations

If you connect third-party services, we may collect data from:

• Google Business Profile
• Facebook
• Instagram
• LinkedIn
• TikTok
• X/Twitter
• Pinterest
• Canva
• Google Drive
• Dropbox
• YouTube
• WordPress
• scheduling platforms
• analytics platforms

Data access depends on permissions you authorize.

3. How We Use Information

We may use collected information to:

• provide and operate the Services
• authenticate users
• process payments
• generate AI content
• create images and videos
• publish and schedule content
• optimize content generation
• personalize user experiences
• improve output quality
• improve platform performance
• provide support
• monitor abuse and fraud
• comply with legal obligations
• develop new features
• conduct analytics and research
• improve AI-assisted workflows

4. AI Processing and Content Generation

4.1 AI Services

NexoFlow uses AI and machine learning technologies, including third-party AI providers, to generate and process content.

Your inputs and uploaded content may be processed by:

• language models
• image generation models
• video generation models
• computer vision systems
• embedding systems
• retrieval systems
• ranking systems
• quality scoring systems

4.2 Internal Platform Improvement

We may use anonymized and aggregated usage data, generated outputs, engagement data, feedback signals, and system interactions to:

• improve Service quality
• improve recommendations
• improve generation quality
• improve retrieval systems
• improve visual consistency
• improve platform performance
• improve workflows and automation

We do not sell user-uploaded content to third parties.

4.3 Public AI Model Training

Unless explicitly disclosed otherwise, NexoFlow does not use private customer-uploaded content to train public foundation AI models.

5. User Content Ownership

You retain ownership of content you upload to NexoFlow.

However, by uploading content or using the Services, you grant NexoFlow a limited, worldwide, non-exclusive, royalty-free license to:

• host
• store
• reproduce
• process
• modify
• resize
• adapt
• analyze
• publish
• transmit
• display
• generate derivative outputs

solely for the purpose of operating, maintaining, improving, and providing the Services.

This license terminates when your content is permanently deleted from our systems, subject to backup retention and legal obligations.

6. Generated Content

Subject to applicable law and third-party AI provider restrictions:

• users generally own generated outputs they create through the Services
• users are responsible for reviewing generated outputs before use
• users are responsible for ensuring outputs comply with applicable laws and intellectual property rights

NexoFlow does not guarantee generated outputs are unique.

7. User Responsibilities

You represent and warrant that:

• you own or have rights to uploaded content
• you have authority to connect third-party accounts
• uploaded content does not violate laws or third-party rights
• uploaded content does not infringe copyrights, trademarks, privacy rights, or publicity rights
• you have consent for images/videos of identifiable individuals where required

8. Content Restrictions

Users may not upload or generate content that:

• violates laws
• infringes intellectual property
• contains unlawful or abusive material
• contains malware or harmful code
• violates platform policies
• promotes illegal activity
• impersonates others fraudulently
• violates privacy rights

We reserve the right to remove content or suspend accounts.

9. Data Sharing and Disclosure

We may share information with:

• service providers
• cloud hosting providers
• AI infrastructure providers
• analytics providers
• payment processors
• customer support providers
• integration partners

We may also disclose information:

• to comply with legal obligations
• to enforce our Terms
• to protect rights and safety
• in connection with mergers, acquisitions, or asset sales

10. Data Security

We implement commercially reasonable safeguards designed to protect information, including:

• encryption
• access controls
• secure authentication
• monitoring systems
• infrastructure protections

However, no method of transmission or storage is completely secure.

11. Data Retention

We retain information for as long as reasonably necessary to:

• provide the Services
• comply with legal obligations
• resolve disputes
• enforce agreements
• maintain backups and system integrity

Deleted content may persist temporarily in backups.

12. Cookies and Tracking Technologies

We may use:

• cookies
• analytics tools
• tracking pixels
• session technologies
• local storage

to improve functionality and analytics.

Users may manage cookies through browser settings.

12.1 Partner technologies (nexoflow.ai)

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

13. Third-Party Services

NexoFlow may integrate with third-party services. We are not responsible for third-party privacy practices.

Users should review third-party privacy policies separately.

14. International Users

Your information may be processed and stored in jurisdictions outside your location.

By using the Services, you consent to such transfers where permitted by law.

15. Children’s Privacy

NexoFlow is not intended for children under 13\.

We do not knowingly collect personal information from children.

16. Your Rights

Depending on jurisdiction, users may have rights to:

• access information
• correct information
• delete information
• restrict processing
• object to processing
• export data
• withdraw consent

Requests may be submitted to: [email protected]

17. Changes To This Privacy Policy

We may update this Privacy Policy periodically.

Continued use of the Services after updates constitutes acceptance of the revised Policy.

18. Contact Information

For privacy-related questions:

NexoFlow LLC 30 N Gould St Ste R, Sheridan, WY 82801 [email protected]